Craig Stoss in Customer Experience – Craig Stoss Exploring Leadership, Technology, Customer Support, and Customer Experience topics through articles, podcasts, and other content.

Smart Metrics Are The New Standard For CX+Support

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Presentations Video / Apr 2024

Backup and restore your Zendesk configuration

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Articles / Mar 2024

AI and Customer Service: Disruption, Efficiency and Upholding Customer Experience

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Podcasts / Feb 2024

Authority Magazine: How AI Is Disrupting Our Industry, and What We Can Do About It

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Articles / Dec 2023

Measuring Customer Experience Wrong

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Video / Dec 2023

Tips and tricks to improve your Zendesk emails (from a Zendesk expert)

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Articles / Dec 2023

3 secrets to making your Zendesk knowledge base more effective

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Articles / Nov 2023

How to Differentiate AI Solutions for CX

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Articles / Nov 2023

How to implement engineering thinking in customer support

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Podcasts / Nov 2023

How To Measure And Improve Customer Experience To Boost Your Brand

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Podcasts / Nov 2023

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