I am a Waterloo, Canada based leader in Customer Experience.  I’m passionate about ensuring smooth customer interactions with technical teams.  I have spent 20+ years in more than 30 countries working with customers of all sizes and learning the cultural needs and business demands that are expected.

Professional development and employee engagement are two of the most important skills I employ with my teams. It is vital to engage with your employees and coach and mentor them to have the most successful careers they can have.

We all win through improved skills.

I also volunteer with the technology communities, Communitech and Support Driven to help share knowledge and start discussions among peers and fellow Customer Experience enthusiasts. 

I offer freelance consulting engagements for your CX programs, CX Tool design, or Tool and process recommendations and I am always willing to help coach or work through a CX problem. So please feel free to reach out!

This site is for me to share my writing, podcast appearances, and presentations with anyone who has similar interests.